Interviewer: How long have you been using the Krones.shop?
Desmond Marishane: It's more than 3 years of using.
Interviewer: Why did you choose Krones.shop?
Desmond Marishane: Because the access and the service from Krones is quite good.
Interviewer: What were you surprised about?
Desmond Marishane: The surprising about using the Krones eShop is because of the service I get. Less than – more or less than – 15 minutes to get the response from them.
Interviewer: How did Krones.shop make business easier for you?
Desmond Marishane: Very quite easier for me because I get whatever I want so quick for me.
Interviewer: How long have you been using the Krones.shop?
Talal al Harbi: Hello, salam aleikum, my name is Talal al Harbi. This is our testimonial from Berain Procurement and Planning department about Krones eShop. During the last five years we have been dealing with Krones eShop which is a successful platform towards our business needs.
Interviewer: Why did you choose Krones.shop?
Talal al Harbi: Krones eShop supported us in creating the offer online and receive the quote in the fastest time compared to the previous stage for many quotes. We are getting the notification, regular order process and delivery and even if parts are unavailable or getting upgraded with technical clarification. As well as we are able to view the eCat for machines, check the stock-keeping over and review available upgrades. Krones eShop helped us towards the centralization for the PO and ordering process. By giving the access permission to assign Berain members as whereas it keeps our privacy safe and secure.
Interviewer: Why do you recommend using Krones.shop to other companies?
Talal al Harbi: We thank Krones for having this platform which is excellent and improved towards our business needs and we look forward for more!
Interviewer: How long have you been using the Krones.shop?
Abuobaida H. Salih: Well, actually we as Al Jomaih Bottling Plants which is Pepsi, have been using Krones.shop for around 6 years.
Interviewer: Why did you choose Krones.shop?
Abuobaida H. Salih: We have chosen Krones eshop as a swiftly way to get offers, proposals and quotations within a very limited time.
Interviewer: What were you surprised about?
Abuobaida H. Salih: We are really very surprised about the eshop which provides an easy platform so you can request quotation directly by adding Krones item numbers or by importing the required items in excel format to be quoted, add it to the cart for reviewing it again and download the final quotation.
Interviewer: What was your daily business like before you started using Krones.shop?
Abuobaida H. Salih: Of course our daily business is not like before. We started using Krones eshop as it has been improved better with an easier and faster way than awaiting offers or quotes through the traditional communications.
Interviewer: How did Krones.shop make business easier for you?
Abuobaida H. Salih: I can see that Krones eshop makes our business easier if compared with an older process to get offers manually or through email as with the other scenario.
Interviewer: Why do you recommend using Krones.shop to other companies?
Abuobaida H. Salih: Yes yes I can recommend it using Krones eshop to other companies to save time by having a quick online service to quote the required items with full description. Sometimes – or maybe – sometimes you find a big chance on items number to ensure quoting the correct item. That can be also provided by our maintenance team before going to last quotation or quoting step. Thanks much.
Interviewer: Why did you choose Krones.shop?
Eckes Granini: It is very easy to create an account. The website itself is very intuitive and it’s very easy to order parts online.
Interviewer: How did Krones.shop make business easier for you?
Eckes Granini: We lose less time when placing an order and we can always see prices and stock information directly in the shop.
Interviewer: Why do you recommend using Krones.shop to other companies?
Eckes Granini: Krones.shop helps us to save time when we are ordering parts. Both the ordering and the search processes are very easy.
Interviewer: How did you hear about Krones.shop?
Vincent Béasse: Employees of Krones, with whom we cooperate on various tasks, have recommended this service to us.
Interviewer: How has Krones.shop made your business easier?
Vincent Béasse: With maintenance, we save time on orders and quotations. Also, that we can search for parts directly in the drawings is very valuable for us.
Interviewer: In your opinion, what is the most remarkable thing about Krones.shop?
Vincent Béasse: The most we like the possibility to see prices and availabilities of the different parts to search for parts in drawings.
Interviewer: For how long have you already been using the Krones eShop?
Jonas de Langhe: I think I started using it about 5 years ago and just tried to find out how it works on my own. Because it was in a changing period where we had a new night shift, so my colleague that gave me a schooling was transferred to the night shift. And consequently I had to find out a lot for myself and that really helped me a lot to work out how to use the Krones eShop. If you take time, it is self explanatory and you can find out on your own how it is working. An additional plus, you get more used to the machines scrolling through the parts lists, electrical drawings, etc. Everything is self explanatory and useful. You can jump from one parts list to the other and don’t have to search in paper documentation.
Interviewer: How has Krones.shop made your business easier?
Jonas de Langhe: Mostly it is very easy to search for parts, also through the electrical drawings which you don’t have on paper. Sometimes if you are right next to the machines it can also be useful to have the paper documentation, but mostly it is easier on the computer.
Interviewer: Is there anything that surprised you on Krones eShop?
Jonas de Langhe: In general, it’s just a very handy tool for me. Almost everything is there – from the big parts to the little ones.
Interviewer: Why would recommend the Krones eShop to other customers?
Jonas de Langhe: It’s an easy overview of the whole line – mechanically as well as electrically – and it safes a lot of paper. Funny story, just last week we cleared our cabinets and desks, we had two big cabinets full with all the folders with drawings, electrical documentations, but now it is all replaced with the eShop. It is no longer really necessary to have the documentation on paper – its all online. So we are also saving a lot of space with the eShop and it’s also better for the environment.
Also the documentation on paper gets obsolete easily, the eShop on the other hand is updated regularly.
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